Native

Customer Messaging Integration

API Key — 5-min setup

Guidez
+ Intercom. Product Signals in Your Support Inbox.

Every onboarding event from Guidez flows into Intercom as contact data and conversation events — giving your support and success teams full context on every user's product journey before they even say hello.

Connect Intercom Free All Integrations

API Key setup · Included on Starter and above · No extra cost

Event Sync

Every product event flows to Intercom automatically

Pre-mapped events with sensible defaults. Change any mapping in seconds from your Guidez dashboard.

Guidez Event	Intercom Action	Property Updated	Triggers Automation
tour_started	Event added to Intercom contact timeline	tour_name, trigger_source	Yes
tour_completed	Event + contact attribute update	onboarding_completed = true, activation_date	Yes
tour_abandoned	At-risk event + conversation tag	churn_risk = high	Yes
nps_submitted	NPS event + contact attribute	nps_score (0-10), nps_label	Yes
checklist_completed	Milestone event logged	checklist_name, items_completed	Yes
ai_question_asked	AI topic logged to timeline	question_category (deflection signal)	Optional
feature_adopted	Feature event to contact	features_adopted list	Optional
banner_clicked	CTA interest logged	banner_name, upgrade_intent	Yes

Use Cases

What Guidez + Intercom makes possible

💬

Context-Rich Support Conversations

When a user opens a chat in Intercom, your support team sees their full Guidez history — which tours they've completed, where they got stuck, their NPS score — before typing the first word.

🤖

Trigger Intercom Series from Onboarding Events

Automatically enroll users in Intercom message sequences when they abandon a tour, complete onboarding, or hit a specific milestone — without any manual intervention.

😤

Detractor Escalation

NPS scores below 7 from Guidez automatically trigger an Intercom conversation tag and notify the assigned CSM — turning a passive survey response into an active recovery workflow.

📊

Onboarding Status in User Profiles

See each contact's onboarding_status, checklist_pct, and nps_score directly on their Intercom profile — no switching between tabs to understand where a user is in their journey.

Automations to Build

Automation templates powered by Guidez events

🚨

Alert

Tour abandoned → Intercom proactive message

Trigger: tour_abandoned event

Action: Send targeted Intercom message with help offer

🎉

Celebrate

Checklist complete → Success message + upsell

Trigger: checklist_completed event

Action: Trigger Intercom Series with upgrade CTA

😤

Rescue

NPS detractor → CSM conversation open

Trigger: nps_score ≤ 6

Action: Open tagged conversation + assign to CSM queue

Setup Guide

Connect Intercom in minutes. No developers.

Open Settings → Integrations → Intercom

Navigate to your Guidez dashboard. The integration lives in Settings → Integrations. Click Connect next to Intercom.

Authorize via API Key — no manual API key hunting

You'll be redirected to complete API Key authorization. Select your account and grant the requested permissions. Redirected back to Guidez instantly.

Choose which events sync — defaults pre-configured. Send a test event.

Events are pre-mapped with sensible defaults. Toggle on the ones you want, configure optional filters, and send a test event — live data appears in Intercom within seconds.

FAQ

Integration questions answered

What does the Guidez Intercom integration do?

It syncs onboarding events, tour completions, NPS scores, and checklist milestones to Intercom as contact timeline events and custom attributes — giving your support and CS teams product context on every conversation.

Can I trigger Intercom messages from Guidez events?

Yes. Any Guidez event that appears in Intercom can trigger Intercom Series, proactive messages, and conversation auto-assignment — using Intercom's native automation tools.

How is Guidez different from Intercom's own product tours?

Guidez is a dedicated onboarding platform with AI tour generation, a Chrome extension builder, advanced analytics, and a built-in AI Guide assistant. Intercom's tours are a secondary feature with limited customization and no AI generation. Many teams use both together.

Does the integration cost extra?

No. Included on all paid Guidez plans at no additional cost.

Does the integration work with Intercom Messenger?

Yes. Guidez events appear in Intercom contact timelines and custom data attributes, which are visible in any Intercom Messenger conversation.

Connect Guidez to Intercom in minutes.

Start free. Link Intercom in the same session. Your team gets real-time product intelligence without leaving Intercom.

Start Free & Connect Intercom All Integrations

Free forever · API Key setup · Included on all Starter+ plans

Guidez+ Intercom. Product Signals in Your Support Inbox.