Home› Integrations› Intercom› Product Tours
Intercom
Guidez
Customer Messaging × Product Tours

Guidez Product Tours + Intercom: Every Tour Event in Your Stack

When a user completes a Guidez product tour, that event flows instantly into Intercom — updating records, triggering workflows, and giving your Customer Messaging team the product signal they need to close, expand, and retain.

Start Free — No Credit Card Full Intercom Integration →
Product Tours for Customer Messaging

Why combine Guidez Product Tours with Intercom?

Connecting Guidez product tours to Intercom means your team sees user activation status where they already work — without context-switching to a separate onboarding dashboard.

Guide every user to their first value moment — automatically.

Integration Details
Connection typeAPI Key
CategoryCustomer Messaging
FeatureProduct Tours
Setup time<5 minutes
CostIncluded on paid plans
Connect Intercom Free →
Product Tours Events

Product Tours events that flow to Intercom

Guidez Event Action in Intercom Field / Property
tour_started Event added to Intercom contact timeline tour_name, trigger_source
tour_completed Event + contact attribute update onboarding_completed = true, activation_date
tour_abandoned At-risk event + conversation tag churn_risk = high
Use Cases

What you can do with Guidez Product Tours + Intercom

🔔

Real-time tour completion alerts

Tour completion events appear in Intercom within seconds — giving your Customer Messaging team immediate visibility into user activation without checking a separate dashboard.

📋

Onboarding status on user records

Guidez updates Intercom contact/user records with onboarding_status, tour completion date, and activation milestone — making product context available wherever your team works.

🤖

Trigger ${intName} workflows from tour events

Use Guidez tour events as triggers for Intercom automation — send congratulatory messages when tours complete, follow-up messages when tours are abandoned, and upsell prompts at activation.

Setup Guide

How to connect Guidez Product Tours to Intercom

1

Install Guidez snippet

Add the Guidez script tag to your application layout. The snippet loads asynchronously — zero performance impact on your product.

2

Build or generate your tour

Use the Guidez no-code dashboard or describe your flow in plain English for AI to generate a complete tour in seconds.

3

Connect your integration

Enter your API key or complete OAuth in Guidez Settings → Integrations. Tour events begin flowing immediately.

4

See events in real time

Tour started, step viewed, completed, and abandoned events appear in your connected tool within seconds of user action.

FAQ

Guidez Product Tours + Intercom: FAQs

Guidez sends tour_started, tour_step_viewed, tour_completed, and tour_abandoned events to Intercom in real time using the Intercom API. Events appear within seconds of user action and include the tour name, user ID, completion percentage, and step count.
Guidez sends four tour lifecycle events to Intercom: tour_started (when a user begins a tour), tour_step_viewed (each step seen), tour_completed (tour finished), and tour_abandoned (tour exited before completion). Each event includes contextual properties like tour name, user plan, and company.
Yes. Tour completion events appear in Intercom immediately and can trigger any Intercom automation — workflow rules, sequences, series, or custom logic — that you've set up to respond to that event or updated contact property.
No. The Intercom integration is included on all paid Guidez plans (Starter and above) at no additional cost. You can connect Intercom and start receiving tour events immediately after entering your credentials in Guidez Settings.
The integration setup takes under 5 minutes — connect Intercom in Guidez settings, install the Guidez snippet on your product, and build your first tour (or use AI generation for a tour in 60 seconds). Total time to your first tour event in Intercom: under 1 hour.

Related integrations

Zendesk Hubspot Slack Full Intercom Integration → Product Tours Overview →

Connect Guidez Product Tours to Intercom today

Free plan available. First integration live in under 15 minutes. No engineers after the initial snippet.

Start Free Today

Free forever · No credit card · Intercom connection included on paid plans