AI Guide conversations are goldmines of user intent data. Every question tells you what a user is considering, confused about, or close to deciding — and Salesforce is where that intelligence belongs.
Train your AI on your docs — then sync every conversation to your stack.
Every AI Guide question type (integration, pricing, feature) updates the contact's Salesforce record with their research interests — giving sales and CS teams pre-call intelligence about what each prospect or customer cares about most.
When the AI Guide can't answer a question and the user requests human help, Guidez fires an escalation event to Salesforce — creating a priority support task with the exact question text and user context.
Report on the most-asked questions that the AI Guide escalated (couldn't answer) in Salesforce — revealing documentation gaps and product confusion areas that your team needs to address.
Set up your AI Guide in Guidez Settings → AI Assistant. Connect your knowledge base, set the identity and appearance, and publish the widget to your product.
Link your tool in Guidez Settings → Integrations. AI Guide conversation events will flow when users interact with the widget.
When a user asks the AI Guide a question, Guidez processes it, responds using your knowledge base, and fires events for the question, response, and outcome.
ai_question_asked, answer_rated, and escalation events flow to your connected tool — revealing user intent, knowledge gaps, and support needs in real time.
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