NPS in Zendesk means your support team has full customer sentiment context on every interaction — and detractor scores automatically escalate to the right agent before the customer files a ticket.
Turn NPS data into automated CRM workflows and at-risk alerts.
When a detractor score arrives in Zendesk, automatically create a high-priority ticket tagged with "NPS Detractor" and assign it to your top CS agents — ensuring the fastest possible response to at-risk customers.
Zendesk agents see each user's NPS score on their profile before responding — giving them crucial context about customer sentiment and allowing them to calibrate their response appropriately.
Configure Zendesk to flag passive scores (7-8) for proactive follow-up — passives are churnable; a well-timed support check-in can convert them to promoters.
Build your NPS flow in Guidez — set the trigger (tour completion, session count, or specific page), timing, and target user segment.
Link your connected tool in Guidez Settings → Integrations. NPS events will flow on submission.
When a user submits their score and optional comment, Guidez fires nps_submitted with score (0-10), label (promoter/passive/detractor), and comment.
Detractors trigger at-risk tasks, promoters trigger expansion sequences, and all scores update contact records — without any manual intervention.
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