In-app banner data in Zendesk bridges the gap between your product and your team — upgrade intent signals, feature announcement engagement, and content performance all visible where your Customer Support team works.
Track engagement, upgrade intent, and content performance across your stack.
Banner_clicked and upgrade_intent events appear in Zendesk within seconds — giving your Customer Support team immediate signals about which users are engaging with your most important content.
See impressions, CTR, and dismissal rates for every banner in Zendesk — understanding which announcements and upgrade prompts drive real action vs which ones get ignored.
Break down banner performance by user segment in Zendesk — identifying which plan tiers, roles, and company sizes engage most with specific banner types and optimizing targeting.
Build banners in the Guidez dashboard — choose type (announcement bar, modal, slide-in), write copy, set target segment (by plan, role, or any attribute).
Link your tool in Guidez Settings → Integrations. Banner engagement events will flow on user interaction.
Publish to your target segment. Guidez displays the banner at the right moment for the right users automatically.
banner_seen, banner_clicked, banner_dismissed, and upgrade_intent events flow to your connected tool as they happen.
Related integrations
