The Guidez AI Guide is your first line of support — and Zendesk is where its performance gets measured. Deflection rates, escalations, and knowledge gaps all visible in your existing support platform.
Train your AI on your docs — then sync every conversation to your stack.
Compare AI Guide conversation volume vs Zendesk ticket volume week-over-week — calculating your exact deflection rate and the support cost savings from the AI Guide deployment.
When a user can't get their question answered by the AI Guide and requests human help, Guidez automatically creates a Zendesk ticket with the full conversation history — no copy-paste needed.
Build Zendesk reports on escalated AI Guide conversations grouped by question topic — revealing the top 10 questions your documentation doesn't answer and where support volume is being created.
Set up your AI Guide in Guidez Settings → AI Assistant. Connect your knowledge base, set the identity and appearance, and publish the widget to your product.
Link your tool in Guidez Settings → Integrations. AI Guide conversation events will flow when users interact with the widget.
When a user asks the AI Guide a question, Guidez processes it, responds using your knowledge base, and fires events for the question, response, and outcome.
ai_question_asked, answer_rated, and escalation events flow to your connected tool — revealing user intent, knowledge gaps, and support needs in real time.
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