Native

Project Management Integration

API Key — 5-min setup

Guidez
+ Jira. Turn User Feedback Into Product Issues Automatically.

Negative NPS scores, tour abandonment patterns, and AI Guide questions that reveal product gaps — all automatically create Jira issues with full user context, ready for your team to triage.

Connect Jira Free All Integrations

OAuth (Atlassian) setup · Included on Starter and above · No extra cost

Event Sync

Every product event flows to Jira automatically

Pre-mapped events with sensible defaults. Change any mapping in seconds from your Guidez dashboard.

Guidez Event	Jira Action	Property Updated	Triggers Automation
nps_submitted (≤6)	Auto-create Jira bug/feedback issue	NPS score, comment, user plan, company	Yes
tour_abandoned	Create UX issue in product backlog	Abandoned step, drop-off rate, segment	Yes
ai_question_asked (no answer)	Content gap issue created	Question, page URL, frequency	Yes
tour_step_error	Bug report auto-created	Step selector, browser, error details	Yes
checklist_completed	Optional: close related Jira epic	Onboarding epic linked	Optional
nps_submitted (9-10)	Testimonial/case study issue created	Score, comment — for marketing	Optional
feature_adopted	Feature success signal logged	Feature name, adoption rate	Optional
banner_clicked	Product interest signal	Banner/feature name clicked	Optional

Use Cases

What Guidez + Jira makes possible

🐛

Negative NPS → Automatic Bug Tickets

When a user submits an NPS score below 7 with a comment, Guidez automatically creates a Jira issue with the full comment, user plan, company, and account value — so your product team can triage by impact.

🔍

Drop-Off Patterns → UX Improvement Stories

When a specific tour step has high abandonment rates, Guidez creates a Jira story in your product backlog describing the drop-off pattern, affected user segments, and suggested improvements.

💬

AI Guide Gaps → Content/Docs Issues

When your AI Guide can't answer a question, Guidez logs it and creates a Jira task to fill the knowledge gap — so your docs team has a prioritized, evidence-based backlog.

⚡

Onboarding Flow Errors → Instant Bug Reports

If a tour step fails to highlight an element (selector mismatch), Guidez creates a Jira bug report with browser details and step specifics — caught automatically, not by a frustrated user.

Automations to Build

Automation templates powered by Guidez events

🐛

Bug

NPS detractor comment → Jira bug report

Trigger: nps_score ≤ 6 with comment

Action: Create Jira issue with priority based on account MRR

📖

Docs

AI Guide gaps → Content backlog issue

Trigger: ai_question_with_no_answer

Action: Create Jira task in docs/content project

🔍

High drop-off step → UX improvement story

Trigger: tour_step abandon rate > 40%

Action: Auto-create Jira story with analytics context

Setup Guide

Connect Jira in minutes. No developers.

Open Settings → Integrations → Jira

Navigate to your Guidez dashboard. The integration lives in Settings → Integrations. Click Connect next to Jira.

Authorize via OAuth (Atlassian) — no manual API key hunting

You'll be redirected to complete OAuth (Atlassian) authorization. Select your account and grant the requested permissions. Redirected back to Guidez instantly.

Choose which events sync — defaults pre-configured. Send a test event.

Events are pre-mapped with sensible defaults. Toggle on the ones you want, configure optional filters, and send a test event — live data appears in Jira within seconds.

FAQ

Integration questions answered

What does the Guidez Jira integration do?

It automatically creates Jira issues from negative NPS feedback, high-drop-off tour steps, AI Guide knowledge gaps, and tour element errors — with full context so your product team can triage by user impact.

Can I control which events create Jira issues?

Yes. You configure exactly which Guidez events create Jira issues, in which project, with which issue type and priority. You can also set thresholds — e.g., only create an issue if the NPS comment is over 20 characters.

Does the integration use my Atlassian OAuth account?

Yes. The Guidez Jira integration uses Atlassian OAuth — the same login you use for Jira and Confluence. No separate API keys or service accounts needed.

Does the integration cost extra?

No. Included on all paid Guidez plans at no additional cost.

Does this work with Jira Software, Jira Service Management, or both?

Both. You choose which Jira project receives issues — you can route product bugs to Jira Software and support escalations to Jira Service Management.

Connect Guidez to Jira in minutes.

Start free. Link Jira in the same session. Your team gets real-time product intelligence without leaving Jira.

Start Free & Connect Jira All Integrations

Free forever · OAuth (Atlassian) setup · Included on all Starter+ plans

Guidez+ Jira. Turn User Feedback Into Product Issues Automatically.