Home› Glossary

Glossary

SaaS Onboarding Glossary

Plain-English definitions of every user onboarding, product growth, and SaaS term you need to know — from NPS to PLG to churn rate.

User Onboarding

User onboarding is the process of guiding new users to their first success in your product.

Read definition →

A product tour is an interactive walkthrough that guides users through a software product.

Read definition →

Digital Adoption Platform

A digital adoption platform (DAP) guides employees and customers through software with in-app walkthroughs, tooltips, and automated training.

Read definition →

Net Promoter Score (NPS)

NPS (Net Promoter Score) measures customer loyalty with one question: "How likely are you to recommend us?" Learn the formula, benchmarks, and how to collect and act on NPS in SaaS.

Read definition →

Churn rate is the % of customers who cancel in a given period.

Read definition →

Customer Onboarding

Customer onboarding is the process of helping new customers achieve success with your product.

Read definition →

Time to Value (TTV)

Time to Value (TTV) is how long it takes a new user to experience the core value of your product.

Read definition →

Feature Adoption

Feature adoption measures how many users are actively using a specific product feature.

Read definition →

Product-Led Growth (PLG)

Product-Led Growth (PLG) is a go-to-market strategy where the product itself drives user acquisition, conversion, and expansion.

Read definition →

User Activation

User activation is the moment a new user first experiences the core value of your product.

Read definition →

In-App Messaging

In-app messaging delivers targeted messages to users inside your product.

Read definition →

Ready to put these concepts into practice?

Guidez gives you the tools to improve activation, reduce churn, and drive feature adoption. Start free today.

Start Free Today

Free forever · No credit card · Session-based pricing