Solutions / Support Deflection
Support Deflection

Cut Support Tickets
With In-App Guidance.

Every "how do I..." support ticket is a failure of your product experience. Guidez puts the answer directly inside your product, exactly where users get stuck, and deflects tickets before they're ever written.

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41%
fewer support tickets
60%
faster resolution
$180k
avg annual savings
Reduce Support Tickets
The Problem

Why Teams Struggle With Reduce Support Tickets.

These are the obstacles holding back your product growth right now.

🎫

Your team is drowning in tickets

The same 20 questions account for 80% of your support volume. The answers are in your docs. Users just can't find them.

⏳

Slow resolution hurts retention

A user who waits 24 hours for a "how do I" answer is 3x more likely to churn. Speed matters.

🧑‍💻

Docs don't help inside the product

Users don't leave the product to read your help center. They submit a ticket and wait.

Contextual Help

Answer Questions Inside Your Product, Before They're Asked.

Add contextual help tooltips and inline guidance to every confusing UI element. Users get answers instantly, without leaving the product or opening a ticket.

Inline Help Tooltips
Attach explanations directly to buttons, fields, and settings. Hover to reveal. No ticket needed.
Step-by-Step Task Guides
For complex workflows, trigger a guided tour that walks users through every step automatically.
Help Center Integration
Link help tooltips directly to your Intercom, Zendesk, or Notion docs for deeper reading.
Guidez contextual help
Self-Serve

Let Users Help Themselves Without Leaving Your App.

A searchable in-app resource center puts every guide, tour, and help article within one click. Available 24/7, always up to date, no support ticket needed.

In-App Resource Center
A branded, searchable widget with your most common guides, FAQs, and video walkthroughs.
Search-Triggered Tours
Users search for "how to add a member" and Guidez launches the exact tour for it, live in the product.
Support Ticket Deflection
Show relevant guides automatically when a user opens your chat widget before the conversation even starts.
Guidez self-serve
41%
reduction in "how do I..." tickets
60%
faster first-contact resolution
$180k
average annual support cost savings

"We added Guidez help tooltips to our settings panel and tickets for that section dropped 67% in the first month. Our support team couldn't believe it."

James Okafor
James Okafor
Customer Success Director, Loopline

The Guidez Features Behind Reduce Support Tickets.

Everything you need is already included in every plan.

Tooltips Product Tours Checklists Analytics

Start Deflecting Support Tickets Today.

Add your first help tooltip in minutes. Zero engineering.

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