NPS data in Heap unlocks the behavioral correlates of customer satisfaction — understanding not just what users score you, but what they do and don't do that predicts those scores.
Turn NPS data into automated CRM workflows and at-risk alerts.
Create Heap cohorts from Guidez NPS scores — compare what promoters, passives, and detractors do differently in your product. This almost always reveals the features that drive your highest retention and expansion.
Plot NPS score distribution over time in Heap — correlating score trends with product releases, onboarding changes, and pricing shifts to understand the causal drivers of customer sentiment.
Combine Guidez onboarding events (tour_completed, checklist_completed) with nps_submitted in Heap to prove — or disprove — the hypothesis that better onboarding predicts higher NPS scores.
Build your NPS flow in Guidez — set the trigger (tour completion, session count, or specific page), timing, and target user segment.
Link your connected tool in Guidez Settings → Integrations. NPS events will flow on submission.
When a user submits their score and optional comment, Guidez fires nps_submitted with score (0-10), label (promoter/passive/detractor), and comment.
Detractors trigger at-risk tasks, promoters trigger expansion sequences, and all scores update contact records — without any manual intervention.
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