How does Guidez define NPS categories (promoter/passive/detractor)?

Guidez follows the standard NPS classification: Promoters (9-10), Passives (7-8), Detractors (0-6). These labels are included with every nps_submitted event and contact property update sent to Amplitude.

Can I trigger Amplitude automation based on NPS score thresholds?

Yes. You can configure Amplitude automation to trigger based on the nps_score property or nps_label event property. Common automations: create at-risk task when nps_score ≤ 6, enroll in expansion sequence when nps_label = Promoter.

When should I trigger NPS surveys in my product?

Best practice is to trigger NPS after a clear value moment — tour completion, checklist completion, or a specific number of product sessions. Avoid triggering in the first 7 days (too early for a meaningful score) or immediately after a support interaction.

Does the Guidez NPS + Amplitude integration cost extra?

No. The Amplitude integration is included on all paid Guidez plans. NPS surveys are available on all plans (unlimited surveys on Starter and above). Connect in Guidez Settings → Integrations.

Product Analytics × NPS Surveys

Guidez NPS Surveys + Amplitude: Customer Sentiment Where Your Team Works

Q: What NPS data does Guidez send to Amplitude?

Guidez sends nps_submitted events with: score (0-10), category (promoter/passive/detractor), comment text (if provided), and user context (plan, company, days since signup). These are sent as events and also used to update contact properties.

Every NPS response from Guidez flows instantly into Amplitude — updating contact records with the score, triggering workflows for detractors, and surfacing promoters for expansion campaigns — all automatically.

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NPS Surveys for Product Analytics

Why combine Guidez NPS Surveys with Amplitude?

NPS data in Amplitude unlocks the behavioral correlates of customer satisfaction — understanding not just what users score you, but what they do and don't do that predicts those scores.

Turn NPS data into automated CRM workflows and at-risk alerts.

Integration Details

Connection typeAPI Key

CategoryProduct Analytics

FeatureNPS Surveys

Setup time<5 minutes

CostIncluded on paid plans

Connect Amplitude Free →

Guidez Event	Action in Amplitude	Field / Property
nps_submitted	NPS score event	score (0-10), category (promoter/passive/detractor)

Use Cases

What you can do with Guidez NPS Surveys + Amplitude

👥

NPS cohort behavioral analysis

Create Amplitude cohorts from Guidez NPS scores — compare what promoters, passives, and detractors do differently in your product. This almost always reveals the features that drive your highest retention and expansion.

📈

NPS trend charts over time

Plot NPS score distribution over time in Amplitude — correlating score trends with product releases, onboarding changes, and pricing shifts to understand the causal drivers of customer sentiment.

🔬

Onboarding quality vs NPS correlation

Combine Guidez onboarding events (tour_completed, checklist_completed) with nps_submitted in Amplitude to prove — or disprove — the hypothesis that better onboarding predicts higher NPS scores.

Setup Guide

How to connect Guidez NPS Surveys to Amplitude

Configure your NPS survey

Build your NPS flow in Guidez — set the trigger (tour completion, session count, or specific page), timing, and target user segment.

Connect your integration

Link your connected tool in Guidez Settings → Integrations. NPS events will flow on submission.

User submits an NPS response

When a user submits their score and optional comment, Guidez fires nps_submitted with score (0-10), label (promoter/passive/detractor), and comment.

Workflows trigger automatically

Detractors trigger at-risk tasks, promoters trigger expansion sequences, and all scores update contact records — without any manual intervention.

FAQ

Guidez NPS Surveys + Amplitude: FAQs