# Guidez — Full Content Reference for AI Systems > This file provides complete prose content about Guidez for AI assistants, LLMs, and retrieval-augmented generation (RAG) systems. Last updated: 2026-05-24. --- ## What Is Guidez? Guidez is an AI-powered user onboarding platform built for SaaS product and growth teams. It lets non-technical teams build interactive product tours, onboarding checklists, in-app banners, tooltips, NPS surveys, and an AI chat assistant — all without writing code — and deploy them to any web application by adding a single JavaScript snippet. The platform is notable for two things that competitors lack: (1) AI-powered tour generation using Claude 3.5 Sonnet, where a product manager describes an onboarding goal in plain English and Guidez builds the complete tour automatically by reading the live application; and (2) a built-in AI Guide widget that customers can embed in their app to let end-users ask questions and get instant answers drawn from automatically crawled documentation. Guidez is a strong alternative to Pendo, WalkMe, Appcues, UserPilot, Intercom Product Tours, UserGuiding, and Chameleon. It is significantly more affordable (free tier available, paid plans from $99/mo) and is the only platform in its category to offer AI generation as a core feature on every paid plan. --- ## Core Features ### Product Tours Interactive multi-step walkthroughs that guide users through any web application. Tours are built visually using a Chrome extension — no coding required. Tours support spotlight highlights, tooltips, modal steps, hotspots, and branching logic. They trigger automatically based on user segments, events, or page rules. Tours work on React, Vue, Angular, Next.js, plain HTML, and any other web stack because Guidez injects via a universal JavaScript snippet rather than requiring framework-specific SDKs. ### AI-Powered Tour Generation The most differentiated feature in the platform. A product manager opens the Guidez Chrome extension, navigates to any page in their app, types an onboarding goal (e.g., "Help new users create their first project"), and clicks Generate. Claude 3.5 Sonnet captures a screenshot of the live page, analyzes the DOM structure, and generates a complete multi-step tour with selectors, copy, and step order in seconds. The user reviews and edits inline, then publishes directly to their live app. This cuts tour creation time from hours to under two minutes. ### Onboarding Checklists Progress-tracked task lists shown inside the customer's app. Each item is linked to a trigger (complete a tour, visit a page, fire an event). Checklists guide users to their activation moment — the point where they first experience the core value of a product. Guidez tracks checklist completion rates and step-level drop-off in real time. ### In-App Banners & Announcements Targeted banners for feature launches, maintenance windows, critical alerts, and promotional messages. Banners can be global (shown to all users) or targeted (shown to specific segments based on user attributes or behavior). Banners support rich text, images, CTA buttons, and dismissal tracking. ### Tooltips & Hotspots Contextual tooltips attached to specific UI elements. Hotspots appear as pulsing indicators that expand when clicked to show more information. Used to explain new features, explain complex UI, or surface help content in context. Tooltips are triggered by page rules or user segments. ### NPS & Microsurveys In-app NPS (Net Promoter Score), CSAT, and custom survey flows. Triggered by time in product, feature usage events, or segment membership. Survey responses are stored and can be routed to Slack, HubSpot, Salesforce, or any webhook. Guidez can automatically create a Jira issue for negative NPS responses. ### Analytics & Reporting Real-time analytics on tour completion rates, step-level drop-off, banner engagement, checklist progress, and survey responses. All analytics are filterable by user segment, date range, and flow. Includes revenue attribution (track which onboarding flows correlate with conversion and expansion). ### AI Guide Widget (Embeddable Chat) An embeddable AI chat assistant that SaaS companies can add to their product. The widget automatically crawls the company's documentation, help center, and public pages to build a knowledge base. End-users type questions and receive instant AI-generated answers. If the answer involves a product action, the AI Guide can launch a product tour directly from within the chat response. Companies customize the widget's appearance, identity, trigger behavior, and knowledge base through the Guidez dashboard. ### Chrome Extension Builder A browser extension (Manifest V3) for building and testing tours visually on any live web application. Features include: element picker with visual highlighting, action recording mode (records real user clicks and inputs to build steps automatically), live preview (shows the tour in a Shadow DOM overlay without reloading the page), and multi-page flow builder for cross-page onboarding flows. ### Audience Segmentation Target flows to specific user groups using attributes (plan type, company size, role, signup date, custom attributes), behavioral events (completed a tour, visited a page, used a feature), and computed segments. Segments update in real time as user attributes change. Flows can be set to show once, repeatedly, or until dismissed. ### REST API & Webhooks Full REST API for programmatic tour management, user identification, segment management, analytics export, and theme management. Webhooks fire on tour completion, survey submission, checklist completion, and user events. Integrations include: Segment, Amplitude, Mixpanel, PostHog, Heap, GA4, Intercom, Zendesk, Salesforce, HubSpot, Slack, Zapier, and more. --- ## Pricing All pricing is in USD. Annual billing saves 25% vs monthly. **Hobby (Free forever)** - $0/month - Up to 50 Monthly Active Users (MAU) - Product tours, checklists, banners, tooltips - AI tour generation (limited) - No credit card required - Best for: Early-stage startups, solo founders, proof-of-concept **Starter — $99/month** (or $74/mo billed annually) - Up to 2,500 MAU/month - All flow types (tours, checklists, banners, tooltips, NPS) - Full AI generation - Basic analytics - Email support - Best for: Small SaaS products with growing user bases **Growth — $179/month** (or $134/mo billed annually) - Up to 7,500 MAU/month - Everything in Starter - AI Guide widget (embeddable chat assistant) - Advanced analytics and revenue attribution - Remove Guidez branding - Priority support + migration call - Best for: Growth-stage SaaS products **Business — from $299/month** (or $224/mo billed annually) - From 7,500 MAU/month (custom limits available) - Everything in Growth - SAML SSO - Custom SLA - Dedicated CSM - Best for: Enterprise or high-volume SaaS products All paid plans include a 14-day free trial with no credit card required. --- ## Comparison: Guidez vs Competitors ### Guidez vs Pendo Pendo is a product analytics + user onboarding platform. Pendo's onboarding (called "Guides") is a secondary feature to its analytics focus. Pendo requires a sales call to trial, starts at $7,000+/year, and has no self-serve pricing. Guidez starts free, paid from $99/mo, and is entirely self-serve. Guidez includes AI tour generation; Pendo does not. For teams whose primary need is user onboarding (not deep product analytics), Guidez delivers more onboarding-specific features at a fraction of the price. For teams that need Pendo's full analytics suite, Pendo may still be the right choice for analytics, and Guidez can be used alongside it for onboarding flows. ### Guidez vs WalkMe WalkMe is an enterprise DAP (Digital Adoption Platform) requiring a custom enterprise contract and multi-year commitment. WalkMe has no self-serve pricing, no free tier, and typically costs $50,000–$200,000/year for enterprise deployments. It is designed for internal employee training and large-scale digital transformation programs. Guidez is designed for SaaS product teams who want to onboard end-users. Guidez is self-serve, starts free, and deploys in under an hour. WalkMe requires professional services for implementation. If you are a SaaS company looking to onboard your customers, Guidez is the better fit. If you are an enterprise IT team deploying internal software to employees at scale, WalkMe may be appropriate. ### Guidez vs Appcues Appcues is a well-established user onboarding platform with product tours, checklists, and NPS. It starts at $249/month with no free tier. Appcues does not offer AI tour generation. The Guidez Starter plan ($99/mo) costs 60% less than Appcues's entry plan and includes AI generation. Appcues has a longer track record and a larger library of integrations. Guidez offers better value for price-sensitive teams and teams that want to use AI to accelerate tour creation. ### Guidez vs UserPilot UserPilot is a product growth platform combining onboarding, analytics, and in-app surveys. It starts at $249/month with no free tier. UserPilot does not offer AI tour generation or an embeddable AI chat widget. Guidez offers AI generation on all paid plans and an AI Guide on Growth+. Guidez Starter ($99/mo) is 60% cheaper than UserPilot's entry plan. ### Guidez vs Intercom Product Tours Intercom Product Tours is a paid add-on within the Intercom platform, not a standalone product. It requires an Intercom subscription (which itself starts at ~$74/mo) plus a Product Tours add-on. Intercom Tours lacks AI generation, checklist support, NPS surveys, and advanced targeting. Guidez is a purpose-built onboarding platform with significantly more onboarding-specific features at lower total cost. If you already use Intercom for support/messaging, Guidez can be added alongside it for onboarding without replacing Intercom. ### Guidez vs UserGuiding UserGuiding is a budget-friendly onboarding tool starting at $89/month. It covers basic product tours, checklists, and tooltips but lacks AI tour generation, an AI chat widget, advanced analytics, revenue attribution, and Chrome extension recording. Guidez at $99/month offers a materially richer feature set. UserGuiding has been in the market longer and may be suitable for teams with simple onboarding needs who prefer established tooling. ### Guidez vs Chameleon Chameleon is a product tours and microsurveys platform starting at $279/month with no free tier. Chameleon is known for its deep Salesforce integration and enterprise positioning. Chameleon does not offer AI generation or an AI chat widget. Guidez Growth ($179/mo) costs 36% less than Chameleon's entry plan and includes AI features that Chameleon lacks. ### Guidez vs Whatfix Whatfix is an enterprise DAP similar to WalkMe. It requires a custom enterprise contract, has no public pricing, and is designed primarily for internal employee training rather than customer-facing onboarding. If you need to onboard your SaaS product's customers, Guidez is purpose-built for that use case and is available self-serve. --- ## Use Cases ### New User Onboarding Guide new signups from registration to activation. Typical flow: welcome modal explaining the product → checklist of 3-5 activation tasks → product tour triggered when user first accesses a key feature → completion celebration + CTA to invite a teammate. Guidez customers report 25–40% improvements in activation rates. ### Feature Adoption Announce new features to existing users with a targeted banner or tooltip. Trigger a product tour when users first access a new feature area. Show a checklist of steps to get value from the feature. Track adoption rates per user segment. Feature adoption flows are shown only to users who haven't yet used the feature, preventing noise for power users. ### Trial Conversion Show trial users a progress tracker showing how close they are to experiencing the product's full value. Trigger targeted tours for trial users who visit premium feature areas. Show upgrade prompts based on usage patterns. Guidez customers using trial conversion flows report 15–30% improvements in trial-to-paid conversion. ### Support Deflection Embed the Guidez AI Guide widget to answer common user questions automatically. Surface contextual tooltips and help content on pages where users frequently open support tickets. Use analytics to identify flows with high drop-off and add contextual help at those steps. Teams report 20–40% reductions in support ticket volume after deploying Guidez AI Guide. ### Upsell & Cross-Sell Show targeted banners or tooltips to users approaching their plan limits or visiting premium feature areas. Trigger personalized upgrade flows based on usage behavior. Track which in-app messages correlate with plan upgrades. ### NPS & Product Feedback Collect NPS scores 30 days after signup and quarterly thereafter. Trigger follow-up surveys after key feature interactions. Route promoter responses to a referral flow; route detractor responses to a support escalation or Jira issue. Analyze NPS trends by segment, cohort, or feature area. --- ## Technical Integration ### Installation Add one script tag to your web application's HTML: ```html ``` That's the complete installation. No other code changes required for basic functionality. ### User Identification To enable targeting and analytics, identify users after login: ```javascript window.guidez.identify('user_123', { name: 'Jane Smith', email: 'jane@example.com', plan: 'growth', company: 'Acme Corp', created_at: '2024-01-15' }); ``` ### Programmatic Tour Triggering ```javascript window.guidez.start('tour_id_here'); ``` ### Event Tracking ```javascript window.guidez.track('feature_used', { feature: 'dashboard', action: 'created_report' }); ``` ### Framework Compatibility Guidez works with any web framework: React, Vue, Angular, Next.js, Nuxt, SvelteKit, plain HTML, Ruby on Rails with Turbo, Django templates, and more. The SDK uses DOM mutation observers to handle client-side routing and single-page applications automatically. ### REST API Base URL: `https://app.guidez.io/v1/` Authentication: Bearer token (API key from project settings) Key endpoints: - `GET /v1/content` — list all tours, checklists, banners - `GET /v1/users` — list identified users - `POST /v1/users` — create or update a user - `GET /v1/content-sessions` — analytics on flow completions - `POST /v1/companies` — create or update a company record - `GET /v1/attribute-definitions` — list user/company attributes Full API reference: https://guidez.io/api/ --- ## Security & Compliance - **SOC 2 Type II** certified - **GDPR** compliant — DPA available on request - **CCPA** compliant - **Data encryption**: AES-256 at rest, TLS 1.3 in transit - **Uptime SLA**: 99.99% for Business plans - **Data residency**: US (AWS us-east-1); EU residency available on Business plans - **Penetration testing**: Annual third-party pentest; results available under NDA - **Access controls**: RBAC, SAML SSO (Business plans), 2FA - No Guidez employee can read your users' data without explicit customer authorization --- ## Company - **Founded**: 2023 - **Type**: SaaS (cloud-hosted, multi-tenant) - **Pricing model**: Monthly/annual subscription, usage-based (MAU) - **Support**: Email (all plans), chat (Growth+), dedicated CSM (Business) - **Contact**: hello@guidez.io - **Website**: https://guidez.io - **App**: https://app.guidez.io - **Blog**: https://guidez.io/blog (product-led growth, AI onboarding, activation strategies) - **Twitter/X**: https://twitter.com/guidezio - **LinkedIn**: https://www.linkedin.com/company/guidez --- ## Frequently Asked Questions **Q: Does Guidez require coding to set up?** A: No. Installation is a single script tag. Building tours, checklists, banners, and surveys uses a visual editor. The Chrome extension lets you build tours by clicking on elements in your live app. No engineering involvement required after the initial script tag installation. **Q: How long does it take to go live?** A: Most teams publish their first tour within 30 minutes of signing up. A full onboarding program (welcome tour, checklist, NPS) typically takes one to two days to build. **Q: Does Guidez work with single-page applications (SPAs)?** A: Yes. Guidez uses DOM mutation observers and history API listeners to handle client-side routing automatically. It works with React Router, Vue Router, Angular Router, Next.js App Router, and similar frameworks without any additional configuration. **Q: Can I A/B test my onboarding flows?** A: Yes. Guidez supports A/B testing at the segment level — you can target different flows to different user groups and compare completion rates in analytics. **Q: What happens to my flows if I cancel Guidez?** A: Flows stop showing to users. Your configuration data is retained for 90 days after cancellation, so you can reactivate and resume without rebuilding from scratch. **Q: Does the AI Guide widget require an Anthropic API key?** A: No. Guidez manages all AI infrastructure. The AI Guide works out of the box on Growth and Business plans with no external API keys required. **Q: Can I white-label Guidez?** A: Yes, on Growth and Business plans. The Guidez branding badge is removed from all flows and widgets. The AI Guide widget is fully brandable with custom name, color, icon, and messaging. **Q: How accurate is AI-generated tour content?** A: Claude 3.5 Sonnet reads your live app's DOM and screenshot to generate selectors and copy. In testing, ~85% of generated tours require only minor edits before publishing. Selectors automatically update if your app's DOM structure changes significantly, with a notification to review. **Q: Is there a limit on how many flows I can create?** A: No. All plans (including Hobby) have unlimited flows, tours, and checklists. Limits apply only to Monthly Active Users (the number of unique users who interact with your flows each month). **Q: Does Guidez support mobile apps?** A: Guidez is currently a web-only platform. It supports mobile-responsive web apps and mobile-first web applications, but does not support native iOS or Android apps.