Customer Stories

Loved by 5,000+ Teams
Around the World

From early-stage startups to enterprise software companies, see how Guidez helps product teams turn more signups into loyal customers.

2x
Average Activation Lift
-31%
Support Ticket Reduction
7 days
Avg. Time to First Tour
Featured Stories

"We doubled our 7-day activation rate in under 30 days."

After years of manual onboarding flows that took 3 engineers and a designer to update, the growth team discovered Guidez. They shipped their first AI-written tour on day one and never looked back.

+107%
Activation Rate
-41%
Support Volume
3 wks
To First Win
Sarah L.
Sarah L.
VP of Product Growth, Loom
The Challenge

The product team could see exactly where users were dropping off but had no way to intervene without filing engineering tickets. Tours were shipping 6 weeks late and already outdated by launch.

The Solution

With Guidez, PMs write natural-language prompts describing the user journey they want. The AI builds the tour, writes the copy, and even adapts the steps to match the live product. No engineers needed.

The Challenge

Webflow's onboarding wizard had an 11% completion rate. New users were overwhelmed by a blank canvas and churning before ever publishing their first site. Every fix required a full engineering sprint.

The Solution

Guidez AI detects which template a user selects and instantly generates a custom walkthrough for that exact canvas layout. Users get a guided path tailored to their project type, not a generic tour.

"We reduced time-to-value from weeks to hours."

The growth team was tired of watching users bounce before reaching the aha moment. With Guidez they shipped template-specific guided tours in a single afternoon with zero engineering involvement.

+83%
Onboarding Completion
2.4x
Trial Conversion
-63%
Time to First Site
Daniel K.
Daniel K.
Head of Growth, Webflow

"Trial-to-paid conversions jumped 44% in our first quarter."

Routing forms and round-robin scheduling are Calendly's most powerful features, but most trial users never found them. Guidez changed that with contextual tooltips that appear exactly when users are ready for them.

+44%
Trial Conversion
+91%
Feature Discovery
-37%
Support Volume
James O.
James O.
VP of Growth, Calendly
The Challenge

Power features were buried under a clean UI that made Calendly feel simple. Trial users set up basic scheduling and left without ever unlocking the automation features that drive the most retention and expansion revenue.

The Solution

Guidez tracks which features a user has explored and surfaces smart nudges at the right moment in their session. No annoying popups on load, just timely guidance that feels like it came from a helpful colleague.

The Challenge

Schedly's scheduling platform had best-in-class features but a steep learning curve. New users were activating on simple bookings and churning before ever setting up smart availability rules, team calendars, or the client portal that drives retention.

The Solution

Guidez surfaces guided checklists that adapt in real time based on what each user has already set up. Once a user creates their first booking page, Schedly's growth team automatically triggers the next milestone nudge, moving users steadily toward their power features.

"Our power features finally have an audience."

The product team knew their advanced scheduling tools were game-changing. The problem was nobody was discovering them. With Guidez they went from 14% feature adoption to 61% in a single quarter, without touching a line of code.

+61%
Feature Adoption
-39%
30-Day Churn
+88%
Trial-to-Paid
Alex R.
Alex R.
Director of Product, Schedly

More Customer Stories

PLG

"Our PMs now own the entire onboarding experience."

Removed the engineering bottleneck entirely. The product team iterates weekly instead of quarterly.

+68%
Activation
-28%
Churn
SaaS

"Guidez paid for itself in the first 90 days."

The reduction in support tickets alone covered the cost. The activation improvement was a bonus they hadn't even expected.

+52%
Activation
+$180k
Annual ROI
Enterprise

"Rolling out to 200 enterprise clients, simultaneously."

Used Guidez's segmentation engine to deliver tailored flows to each customer segment with no additional effort.

200+
Clients Served
4.9★
CSAT Score
B2B

"We onboard 10x more users without adding headcount."

Scaled from 200 to 2,000 users per week without touching the support team's workload at all.

10x
User Scale
+89%
Retention D30
No-Code

"From idea to live tour in 20 minutes flat."

Their non-technical growth team runs every onboarding experiment independently. Engineering focuses on the product.

20 min
Deploy Time
+74%
Feature Adoption
Analytics

"The analytics alone changed how we think about onboarding."

Guidez's funnel data revealed exactly where users were abandoning. The team fixed three major drop-off points in a single sprint.

+61%
Activation
-55%
Drop-off

What our customers say

"We tried Appcues, Pendo, and WalkMe. Guidez was the only one our PMs could actually use without help from engineering."

Marcus T.
Marcus T.
Head of Product, Retool

"The AI-generated tour copy is genuinely good. It saved our team hours of back-and-forth with writers every time we shipped a feature."

Jamie R.
Jamie R.
Growth Lead, ClickUp

"Setup took 45 minutes. First tour was live the same afternoon. I've never shipped a product improvement that fast in my career."

Priya S.
Priya S.
Product Manager, Segment

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